SC.Multiplatform is a comprehensive solution that allows you to consolidate products and services based on a single software package.
The customer of the project is a major mobile operator in the telecom market of South Asia. The SC.Soft team faced a difficult task to replace current solutions with broader functionality and performance. On the one hand, everything was clear and familiar, but the goal has been and remains ambitious.
At the beginning, the customer came up with a classic problem: different systems, low integration, and high workload on the team. The main objective is to create a unified digital environment in which services, subscriber data, and analytics can be centrally managed.
The project consists of two phases, each solves specific tasks of the client.
First, we managed to work on the following products:
SMSC is responsible for receiving, storing, and delivering SMS messages between subscribers and the operator’s services.
USSDC provides fast exchange of short text requests via the USSD channel.
Messaging Hub is a platform for routing SMS through various channels.
In the second stage, the team will be focused on voice services:
IVR (Interactive Voice Response) is a voice portal management system.
VoiceMail is the ability to leave and receive voice messages.
MCA (Missed Call Alert) is a missed call notification service.
Thus, it will be possible to strengthen the operator’s digital ecosystem, giving users more opportunities to interact with the services, both in text and voice format.
All components are integrated into a single architecture, which ensures the synchronous operation of the services and their readiness to scale.
The project turned out to be difficult in several ways at once:
Most of the solutions were refined to meet specific customer requirements. For example, instead of adapting the old version, a completely redesigned, new USSDC product was used.
At the testing stage of the Messaging Hub platform, it turned out that the functionality required by the client (for example, Security SMS) was not initially provided.
Short deadlines, multilevel integration, cross-cultural features of interaction, and high customer engagement — all this requires technical flexibility. Despite this, the project is proceeding at the most optimal pace for such a volume.
This project wasn’t just about technology — it was about people, trust, and real partnership. In the words of Project Manager Daria:
«It wasn’t an easy project — language barriers, technical complexity, cultural differences. Our Eastern partners prefer personal communication, so we spent hours on video calls, sometimes even introducing each other to our families. But that’s exactly what brought us closer and helped us create a strong solution. Now we’re moving on to training and new projects — no longer just with a client, but with friends.»
We are waiting for training and full immersion of the customer’s team in our platforms: the most interesting work is just ahead. We are also waiting for the feedback, looking to the future, and preparing for new projects with you!
