Privacy policy

Last updated: Dec 18, 2025

Introduction

SC.SOFT is committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).

Data Controller, and Contact

• Data Controller: SC.SOFT

• Address: The Republic of Kazakhstan, Almaty, Utegen batyr str, 11B, building 6, 473

• Email: product@soft.sc

Data Collection

We collect personal data when you visit our website, use our services, or interact with us. This may include:

1. Name and contact information
   Example: When you fill out a contact form, subscribe to our newsletter, or request information about our products, we collect your name and surname, email address, and phone number with your consent to communicate with you.

2. Usage data and cookies
   Example: We use cookies to track how you navigate our site, which helps us improve your browsing experience. We collect information about your IP address, browser type, and pages visited.

Purpose of Processing

Your data is processed for the following purposes:

1. For communication with visitors
   Example: We use your contact information to respond to your inquiries, provide information about our products and services, and communicate with you regarding your requests.

2. For newsletters and marketing communications
   Example: With your consent, we may send you newsletters and promotional emails about new products, services, or company updates. You can withdraw your consent at any time by unsubscribing.

3. For improving our site and getting statistical information about site usage

   Example: We use analytics tools and tracking technologies to collect statistical information about how visitors use our website. This includes data such as the number of visitors, pages viewed, time spent on the site, and user navigation patterns. This information is collected in an aggregated and anonymized form and helps us understand user behavior, identify popular content, detect technical issues, and make informed decisions about website improvements and optimizations. You can manage your preferences for analytics cookies through your browser settings or our cookie consent banner. More details on that in «Use of Cookies and Other Trackers section».

Legal Basis for Processing

We process your personal data based on the following legal grounds:

1. Your consent
   Example: We collect and process your personal data only with your willing consent. If you fill out a contact form, or provide feedback, we process your data based on your consent. You can withdraw consent at any time by contacting us or unsubscribing from newsletters.

2. Our legitimate business interests
   Example: We may process your data to analyze customer behavior and improve our product offerings or website performance. This helps us provide you with better services and tailor our marketing efforts.

3. Legal requirements
   Example: We may process your data to comply with obligations such as audits or responding to legal requests for information.

Data Transfer Outside the EU

In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.

Use of Cookies and Other Trackers

Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and analyze website traffic. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Example: We use cookies to remember cookie consent settings, so you don’t have to set them again on subsequent visits. We also use analytical cookies (with your consent) to understand how visitors use our website and improve its functionality.

You can access our full cookie policy here.

Third-Party Services and Data Sharing

When you accept analytical cookies, then this website starts to use third-party online service Google Analytics, which perform data collecting independent from us.

Data collected by this service may be provided to other services within Google. Google can use the data for advertising personalization of their own advertising network. You can learn about user agreement of Google on it’s website. You can also refuse collection of your personal data by Google Analytics Opt-out Browser Add-on can be found here.

We do not pass any personal data to other organizations or services, which are not listed in this privacy policy. As an exception, the collected data may be provided on a lawful request of state authorities that are authorized to request such information. We will only share your data with third parties with your explicit consent, except where required by law.

Data Subject Rights

Under GDPR, you have the right to:

1. Access your personal data
   Example: You can request a copy of all the personal information we hold about you, such as your contact details and communication history. To access your personal data, you can contact us at product@soft.sc.

2. Rectify incorrect data
   Example: If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it.

3. Erase your data in certain circumstances
   Example: You can request the deletion of your personal data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected. You have the right for removal of your personal data.

4. Recall your consent to data processing
   Example: You have the right to recall the agreement to data processing at any time. If you withdraw your consent, we will stop processing your personal data, except where we have another legal basis for processing.

5. Restrict or object to processing
   Example: If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.

6. Data portability
   Example: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

Note on third-party data: If your data was transferred to a third party that is not associated with our organization, we cannot perform any changes to that data. You would need to contact that third party directly.

Data Security

We take appropriate measures to ensure data security, protect against unauthorized access, and comply with GDPR. We pay great attention to securing the data you provide to us.

1. Technical Measures
   Example: We implement security measures to protect your personal data from unauthorized access, loss, or destruction.

2. Organizational Measures
   Example: Our employees and contractors are trained on GDPR requirements, and access to your personal data is restricted to those who need it to perform their roles.

Data Retention

Personal data is retained as long as necessary for the purposes stated, unless a longer retention period is required or permitted by law.

Example: We store contact information that you have submitted through our contact form or when requesting product details for a period of 5 years, after which it will be anonymized or deleted.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this Policy

We may update this policy. We will update the «last updated» date at the top of the policy.

Contact Us

For questions or to exercise your data protection rights, please contact us using contact info from «Data Controller, and Contact section»